The USC Rossier Commitment
At USC Rossier, we stand by our students and graduates. From our classrooms to your career, our commitment to your success is unwavering. We prepare our graduates to be change agents, and equip them with the critical thinking and problem-solving skills necessary to assess challenges and implement creative solutions. If at any point in your career you’re faced with an issue in which you could benefit from the professional guidance of our expert faculty, we encourage you to take advantage of the USC Rossier Commitment. A dedicated team of faculty members will work with you to identify the issue and develop a strategic plan of action to facilitate your success.
Frequently Asked Questions
How does someone “activate” the Commitment?
There are two ways to request assistance:
Call (213) 740-0224
What will happen next?
- The Rossier staff person responsible for intake will direct inquiries related to the Commitment to the appropriate Program Director.
- The Program Director will conduct initial fact-finding, then refer the situation to our faculty “Rapid Response Team.”
- The Rapid Response Team, comprised of nine Rossier faculty members, will conduct the problem diagnosis and build a plan for the alumna or alumnus seeking assistance.
- Depending on the situation, the alum will be offered coaching, which may include a site visit, and pointed to relevant professional development resources. Those resources may be free or may require additional investment by the alumni and/or their employers.
What types of resources will you provide to help me in my career?
Resources could include mentoring, online course work, professional development courses, or any number of other services whether through Rossier or another recommended source.
Is all of this free?
Rossier may recommend resources that are free. It may also structure an improvement plan that includes services that could have fees or costs attached. Those would be borne by the graduate and/or the employer.
Who can activate the Commitment? Is it just for teachers?
Any USC Rossier graduate can activate the Commitment. We are making this commitment to graduates in all of our programs, including counseling, school leadership, marriage and family therapy, student services, and our doctoral programs.
What kinds of resources has Rossier put into this?
At this point, we are committing staff time, for the staff members who will be handling incoming requests, and faculty service requirements, for those faculty who are Rapid Response Team members. We will adjust to the level of calls and requests.
Why did Rossier decide to make this Commitment?
Like any good business that stands behind its product or service, we believe in standing behind our programs and our graduates. It also asserts what we believe: That Rossier’s graduate programs are among the very best. This commitment will not only provide support to our alumni, it will help us continuously evaluate and improve our programs.
Is this a guarantee?
While we cannot “guarantee” the work of our graduates – too many complex factors influence someone’s work performance — we do believe in the quality of our academic preparation programs, and believe we can serve as a resource to our graduates and their hiring organizations.
Is any other school doing this?
As far as we can determine, we are the only School of Education making this kind of a formal commitment with a specific process and resources.
Does this cover current students?
Current students are already offered a variety of support services, ongoing assistance and resources while they are pursuing their degrees.
Does this cover all alumni?
Yes, this Commitment is made to all our alumni, no matter how long you have been in your profession.
Can employers contact Rossier to “activate” the Commitment?
We will be happy to interact with a graduate’s employer, but the graduate must request that we do so.
What reasons might a graduate “activate” the Commitment?
Commitment-related services are focused on the professional practice of our alumni. We focus our support on alumni with a) a performance gap around some kind of articulated goal, and b) evidence of difficulty meeting that goal.
May I access the available career resources even if I’m not having a problem in my career?
We are happy to keep in touch and provide career resources to all of our alumni through our Alumni Engagement and Career Services department.
Will you visit my school site to help me out?
If appropriate and feasible, a Rossier Commitment team member could visit a work site.
Am I still able to use the Commitment if I don’t live near USC? What if I live in another country?
All alumni, wherever they may live, may access the USC Rossier Commitment.
What are the qualifications of the people who provide career assistance?
Nine full-time Rossier faculty members make up the USC Rossier Commitment Rapid Response team. Their assistance and/or referrals to outside sources will have been fully vetted by this group.
What will happen if you help me and things still don’t work out with my job?
Our Commitment is to help you achieve your performance goal. If we feel that this is not possible, we may counsel you to pursue another profession.
What if the request involves legal action between the graduate and the employer?
We will not engage in situations that involve legal activity, nor with situations that may include ethics violations, an accusation of illegal activity, a civil action, or employment negotiation.
How does Rossier monitor this to know it is working?
- This work is complex, and we will uncover questions and ideas as we go. We are tracking:
- How many alumni reach out?
- What trends, if any, do we see in their concerns?
- What additional resources do we need to serve our alumni in this way?
- What changes do we need to make to Rossier professional development offerings based on alumni feedback and field demands?
- What changes do we need to make to our programs based on alumni feedback and field demands?
- How will we build a feedback loop around this effort?
We are sharing – internally and externally – what we learn over time, to help others learn with us. We want to know if our preparation is succeeding or is falling short in some areas. The Commitment helps us strengthen our internal feedback assessment loop to continually improve our programs.